Our Returns Policy

At IT4Automation Ltd. we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

For Networking hardware:

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 30 days, and we will issue a full refund for the price you paid for the item. Please read the Returns Proceedure below

For Downloadable products:

IT4Automation Ltd is currently unable to accept returns of any downloadable products once downloading has commenced.

For all other items:

We accept the return of all other items only if they are unopened and in their original condition. If you return goods, as detailed, within 30 days, we will issue a full refund for the price you paid for the item.

Defective items:

You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.

Delivery charges:

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

To return an item:

To return an item, please contact us on 08707 104050 or by email at returns@it4automation.com to obtain a Returns Authorisation Note (RAN) complete the RAN form giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. Then send the package to the address below:
IT4Automation Ltd, Returns Department, 64 South Street, Epsom, Surrey, KT18 7PH.

For your protection we recommend that you use an insured recorded-delivery service.

This returns policy does not affect your statutory rights.

Please note: We will send you an e-mail to let you know when we have processed your return.

Cancelling an item:

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. However, we regret that we cannot accept cancellations of contracts for the purchase of software products where the item has been unsealed.

To cancel this contract, please fill out the back of the delivery slip that accompanies your items, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. The return address is:
IT4Automation Ltd, Cancellations Department, 64 South Street, Epsom, Surrey, KT18 7PH.

For your protection, we recommend that you use an insured recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from you at your cost. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.